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FAQ

General Questions
What is your cancellation policy for entertainers?

 

There is a required non-refundable deposit due 5 business days after reservation. This is a non-cancelable, non-refundable reservation, since we are holding a time slot that no one else can have. We work under any weather circumstances. If, however, event is postponed or canceled due to inclement weather, entertainment may be rescheduled within 2 weeks (subject to availability) without penalty, if notice is given to talent no later than 48 hours prior to the arrival time of talent. Outside of office hours, please call or text the emergency cell number stated on your contract. If the event cannot or will not be rescheduled, you will only be responsible for 50% of the contract total, provided proper notice is given (see above). If proper notice is not given, you are responsible for 100%, as the talent will work the shift scheduled. The only exception is in the event that a hurricane watch or warning is issued. If that is the case, you may choose to receive a full refund.

General Questons
EEK! I need a rush order!

 

Orders placed within 48 hours of your event date will be subject to a 20% rush fee. This fee will be added to rentals as well as bookings of entertainers, activities, and stations.

Is there anything I need to provide at my event for the entertainment I hire?
ALL entertainers, artists and stations require coverage from the elements if outdoors. Unfortunately trees don't count. It needs to be SOLID overhead coverage. If you need to rent a tent to provide coverage, please let us know. White tents and also red and white striped tents are available to rent.

 

Some entertainment may require access to electricity. If you are not sure if your entertainer, artist or station requires electricity you can call or e-mail us and ask. If your entertainment requires electricity, it is your responsibility to provide access to power within 10 feet of the set-up.

 

Other than that, we will bring everything needed to provide the service you hired.

Can I change the start time?

 

We recommend you start your entertainment at a minimum of 30-45 minutes after your invitation start time to assure everyone has arrived and can enjoy what you have planned with us. Your entertainer’s performance time is solidified when you book them,  but can be changed prior to your event date if the time is available. Their start time cannot be changed on the day of the event. WHEN YOUR ENTERTAINER ARRIVES, PLEASE DO NOT ASK THEM TO START LATER THAN THE TIME YOU HAVE CHOSEN. If you would like to change your performer’s start time please call our office PRIOR to the date of your event.

Payment Questions
Payment Questions
Do I need to send a deposit?

 

Yes, we require a 35-50% deposit, depending upon what you are reserving with us. This needs to be received by us within 5 business days of booking. At this time we accept deposit payments ONLY in the form of check or money order payable to: All About Entertainment, Inc. There is a $35 fee for any returned checks. 

Can I pay the balance by credit card or check on the day of the event?

 

If you have a balance due on the day of the event, it must be paid in CASH or with a MONEY ORDER only. Many people prefer to pay in full by check prior to the day of their event so they don't have to worry about any balance at their party.

Are tips included?

 

Clients often ask us about tipping. Our performers, artists and staff greatly appreciate a tip for a job well done. 15-20% is customary, based on how pleased you are with their service. This is not automatically included on your contract unless you request that we add gratuity.

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